Privacy Policy

Protecting Your Privacy – The Ashburnham Hotel

At The Ashburnham Hotel, we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy outlines how we collect, use, store, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We may collect and process the following personal information:

Full name, contact details, and address
Payment and transaction details (handled securely via third-party providers)
Booking and stay information
Communication preferences
Website usage data (via cookies and analytics tools)

2. How We Use Your Data

Your data may be used to:

Process bookings and manage your stay
Respond to enquiries and provide customer service
Personalise your experience
Send booking confirmations, updates, or service-related communications
Improve our services and website

We will only retain your data for as long as necessary to fulfil these purposes, or to comply with legal and financial obligations.

3. Data Sharing

We do not sell your personal data. Your information may be shared with trusted third parties who provide services on our behalf (e.g., payment processors or booking engines), but only where necessary and under strict data protection terms.

4. Your Rights

You have the right to:

Access the personal data we hold about you
Request corrections to inaccurate data
Request erasure of your data (subject to legal obligations)
Withdraw consent at any time where processing is based on consent
Object to certain processing or request data portability

To exercise any of these rights, please contact us at info@ashburnham-hotel.co.uk.

5. Data Security

We implement appropriate technical and organisational measures to safeguard your data against loss, theft, or unauthorised access.

6. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.